At Astera HVAC, Refrigeration, and Appliance Repair, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you use our services or interact with us through various channels, including our website www.asteraservice.com and phone calls.

We collect customer information through the following channels:

- Website: When you use our website www.asteraservice.com to schedule appointments or request information, we collect personal details such as your name, phone number, email address, and service details.

- Phone: When you call us to schedule services or inquire about our offerings, we collect information such as your name, phone number, address, and service details.

- Note: We do not collect or track IP addresses through our website, and our website does not use cookies directly. However, third-party services we use for scheduling appointments or financing options may utilize cookies or similar tracking technologies.

We use your personal information for the following purposes:

- To schedule and manage appointments, process payments, and deliver our services.

- To communicate with you regarding service updates, follow-ups, or promotional offers (if opted in).

- To ensure efficient operation of our services, including scheduling platforms and customer support.
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- To send text message notifications about upcoming appointments, service confirmations, and reminders. We may also send important updates related to your service or urgent notifications via text message.
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- To provide you with information on special offers, discounts, or other services we think may be of interest to you, if you have opted in to receive promotional text messages.

We do not sell or share your personal information with third parties, except in the following cases:

- Service Providers: We may share your information with third-party service providers that assist us in scheduling appointments, processing payments, or offering financing services. These providers may collect additional information, and their privacy policies will apply.

- Legal Compliance: We may disclose your information if required by law or in response to valid legal requests.

- Business Transfers: In the event of a merger or acquisition, your information may be transferred as part of the transaction.

We take reasonable steps to protect your personal information from unauthorized access or disclosure. However, no method of internet transmission or storage is completely secure, so we cannot guarantee absolute security.

You have the following rights regarding your personal information:

- Access: You may request access to the personal information we have collected.

- Correction: You may request to correct any inaccuracies in your personal information.

- Deletion: You may request that we delete your personal information, subject to legal requirements.

- Opt-out:You can opt out of receiving promotional communications, including text messages, at any time by contacting us directly or following the unsubscribe instructions provided in the text message.

Our website does not use cookies. However, please be aware that third-party services we use for scheduling appointments or financing may use cookies or other tracking technologies. These third parties will have their own privacy policies governing the use of such technologies.

Our website may contain links to external websites, including scheduling and financing services, which are not operated by us. We are not responsible for the privacy practices of those websites, and we encourage you to review their privacy policies.

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we discover that we have collected such information, we will delete it promptly.

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. Any changes will be posted on our website with the updated effective date.

If you have any questions about this Privacy Policy or how your information is handled, please contact us at:

‍Astera HVAC, Refrigeration, and Appliance Repair

‍Website: www.asteraservice.com

Phone: (312) 623-4980

Email: info@asteraservice.com